Have questions about MyFuelPortal? Dixie Gas & Oil Delivers Answers.

Don’t see what you need here? Call us toll free at 800-403-4943 and a knowledgeable customer service representative will be happy to assist you.

Registration

If you are registering with an email address that is new to your Dixie account, an extra layer of security is enabled for your protection.

Call or email customer service at 540-248-6273 or contactdixie@dixiegas.com.

Both.  Add the two payments together and enter the sum as your last payment amount.

Enter 0 for your last payment amount.

The zip code you register with is your mailing address zip code.  If you have a mailing address different than your physical service address and you are still getting a zip code error, Dixie may need to update your records.  Call or email customer service at 540-248-6273 or contactdixie@dixiegas.com.

Check your spam and junk folders and change your email settings to trust dixiegas@myfuelportal.com.

If after trying these options and you still do not see the email, call or email customer service at 540-248-6273 or contactdixie@dixiegas.com.

Yes.  Associating additional Dixie accounts to your login is done by office staff to ensure your privacy.  Call or email customer service at 540-248-6273 or contactdixie@dixiegas.com.   

Yes.  More than one MyFuelPortal user can access the same Dixie account(s).  The additional user(s) register, using a different email address.

Wait 30-45 minutes and try again.  If you are still unable to login, call or email customer service at 540-248-6273 or contactdixie@dixiegas.com.

Payments

In order to make a payment, you must first set up a payment method.  You can do this by clicking the orange “add/edit payment method” button in the next box down or go to the menu bar and pick payment methods from the payments drop down.  Once your payment method is set up a selection drop down will appear where you can select which method you would like to use.

Wait about 30 seconds and refresh your browser, a drop down will appear with your newly added payment method.  

There is a known issue with Authorize.net and Apple devices, a bug within Apple iOS.  Our software provider is working closely with Authorize.net and Apple to get this fixed.  In the meantime, at your convenience, call your local Dixie office or 1-800-403-4943 and a customer service representative will be happy to enter your payment method for you.  A simple refresh of your browser window and the payment method will be available.

No. Click the orange box that says, “more options/Information”.  Other payment choices are available.

You are able to make a payment on your account at any time.  Click the orange “more options/information button” and use the “pay specific amount option and enter the amount you would like to pay.  Once the payment is posted, you will see a credit on your account, symbolized in green with a minus sign in front of the number.

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